Treet Grievance Mechanism – Ensuring Transparency
General Disclaimer
Data Protection and Privacy Commitment
Nordtreat respects your privacy and ensures that all personal data provided in this grievance form is handled in strict compliance with the EU General Data Protection Regulation (GDPR).
Purpose of Data Processing
Personal data collected through this mechanism will be processed only to the extent necessary for the proper and adequate handling of the reported matter. The legal basis for processing is the controller’s compliance with legal obligations and the legitimate interest of Nordtreat or a third party.
Retention and Security
All personal data will be handled with the highest standards of confidentiality and security. Data will be retained only as long as necessary to resolve the grievance or for a maximum of two years after the closing of the grievance report.
Prohibition of False Reports
Deliberate false reports are strictly prohibited and may result in legal action. We urge all users to provide accurate and truthful information when submitting grievances.
Instructions for Use
- Complete the Form: Provide as much detail as possible.
- Anonymity: You can choose to submit anonymously, though contact details help address grievances more effectively.
- Resolution: State the desired outcome of your complaint clearly.
- Submit: After submission, you will receive a confirmation of our receipt of your complaint.
Post-Submission Process
- Acknowledgement: Nordtreat will acknowledge receipt within 5 business days.
- Review: The grievance will be reviewed by the appropriate team while ensuring confidentiality.
- Resolution: A response and potential resolution will be communicated based on the complainant’s preferred method of contact.
This approach ensures alignment with both grievance handling expectations and GDPR principles found in your documents.